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Category Archives: Web
You might be doing “major redesign launch” wrong if
After a major new launch you also need to write a post for your customers to show them how to back to the old design. Maybe I am overdramatizing, but it really struck a chord with me. Here is smugmug … Continue reading
Features Review: Related Google+ Page
I am always on the lookout for a smart UX decision. Today’s feature is a relatively recently added “Related Google+ Page” feature on gmail. – What is it? It is small widget in the upper right corner which replaces the … Continue reading
Relating brand value to number of touch points
Just a half-formed thought. Does your firm measure number of times a customer thinks of you, touches base? Look at new valuations for startups and you start to get dizzy. But this is all for services that their users use … Continue reading
Posted in Entrepreneurship, Web
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Organizer for Gmail | OtherInbox
Seems like a nice and useful idea, but I am too weary of letting another company – with very opaque terms of service read through my email and know what I have bought where, and for how much. Organizer for … Continue reading
Posted in Personal, Web
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feature request – emailed receipts
One of the nice things about Apple Store is that it follows the online standard of emailing receipts. Would not it be nice if EZ-Pass had an option to email me the receipts? I have a choice between paying cash … Continue reading
Address fields – still not addressed
A quick post on the theme of user experience… Why do web forms still include address fields? Even 37 signals’ Highrise asks me to enter a street address and then a separate city, state, zip. UPS, and many others, are … Continue reading
Posted in Entrepreneurship, Web
Tagged Address (geography), Form (web), Google, Highrise
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How not to do surveys – Verizon
As my FiOS bill has ballooned to twice the expected amount, I figured I should check to see what of the extreme bundle I got a year ago has stopped working. After all, I do not watch much TV, and … Continue reading
Posted in Entrepreneurship, Web
Tagged Business, Customer service, Online chat, Technical support, Verizon FiOS
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Business Models emerging – klout
As I spent a lot of time recently talking and thinking about business models, I was interested to see what klout was doing. They, along with peerindex try to measure and map influence across the social media space. If they … Continue reading
Posted in Entrepreneurship, Web
Tagged Business, Internet Marketing, Klout, Marketing, Marketing and Advertising, Social media, Social network, twitter
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The money has been sent! – PayPal
Slight post. I am not a UX expert, like kids @hyperakt [shameless plug for my friends], but I am sure that the way PayPal does things is not good. I can live with the busy design and small buttons, but … Continue reading
Online surveys – how not to do them
I get asked to answer a lot of online surveys, and usually ignore them. Once in a while a product I like will ask me to fill out a survey – and I will agree. Most of the time I … Continue reading