Address fields – still not addressed

A quick post on the theme of user experience… Why do web forms still include address fields? Even 37 signals’ Highrise asks me to enter a street address and then a separate city, state, zip.

UPS, and many others, are even worse, asking for separate fields for Street Address1, Street Address2, etc. Google Maps do it, why would not the CRM which has entering of addresses as a major, and common, use case?

What is merely annoying when entering your own profile, becomes truly distracting in a CRM system. I will settle for correcting the system on the rare occasions it gets the address wrong.

This seemed like such a no-brainer that three years I thought of building a service to do just that, providing an address verification widget to those who needed it. And then I thought, “c’mon, everyone will have this implemented as soon as they realize how annoying entering addresses field-by-field is.” Go figure.


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