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- Online surveys – ho... posted on March 28, 2011
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Category Archives: Entrepreneurship
Acquisition thoughts: Dealertrack by Cox Automotive
I am not sure how many people were expecting Dealertrack to be acquired by Cox Automotive yesterday. And let me just say – congrats to the Dealertrack team, going from a $10M investment in 2002 to a $4B exit just 13 … Continue reading
You might be doing “major redesign launch” wrong if
After a major new launch you also need to write a post for your customers to show them how to back to the old design. Maybe I am overdramatizing, but it really struck a chord with me. Here is smugmug … Continue reading
Features Review: Related Google+ Page
I am always on the lookout for a smart UX decision. Today’s feature is a relatively recently added “Related Google+ Page” feature on gmail. – What is it? It is small widget in the upper right corner which replaces the … Continue reading
Relating brand value to number of touch points
Just a half-formed thought. Does your firm measure number of times a customer thinks of you, touches base? Look at new valuations for startups and you start to get dizzy. But this is all for services that their users use … Continue reading
Posted in Entrepreneurship, Web
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Recruiting – puzzles and quizzes
As we gear up to do some college recruiting, I thought this was an interesting thread. I particularly liked one of the comments, starting with the “These days”: “I agree that the puzzle-solving during interviews is lame. In fact, I’ve … Continue reading
Posted in Entrepreneurship
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book covers for home libraries
I’ll come back to this, but let me just say, do not do it for me – do it for the children. I like books. I really like physical books. I like having them, I like holding them. I do not … Continue reading
Posted in Entrepreneurship, Personal
Tagged Amazon Kindle, book, Book cover, Business, E-book, Publishing, Shopping
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feature request – emailed receipts
One of the nice things about Apple Store is that it follows the online standard of emailing receipts. Would not it be nice if EZ-Pass had an option to email me the receipts? I have a choice between paying cash … Continue reading
Address fields – still not addressed
A quick post on the theme of user experience… Why do web forms still include address fields? Even 37 signals’ Highrise asks me to enter a street address and then a separate city, state, zip. UPS, and many others, are … Continue reading
Posted in Entrepreneurship, Web
Tagged Address (geography), Form (web), Google, Highrise
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How not to do surveys – Verizon
As my FiOS bill has ballooned to twice the expected amount, I figured I should check to see what of the extreme bundle I got a year ago has stopped working. After all, I do not watch much TV, and … Continue reading
Posted in Entrepreneurship, Web
Tagged Business, Customer service, Online chat, Technical support, Verizon FiOS
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There is a metaphor in there somewhere…
My Dear Daughter (DD)Â is very serious about collecting money. Right now it is for books, but that is not really important. In one of her musings she wrote, “I hope tooth fairy brings me $5, or may be $8, then … Continue reading