After a major new launch you also need to write a post for your customers to show them how to back to the old design. Maybe I am overdramatizing, but it really struck a chord with me.
Here is smugmug – a company I used to love to use – with a new tutorial on
“Get the Legacy Look in the New SmugMug”
I am happy folks at Smugmug are taking customer questions and complaints seriously; and there is always someone who wants what they had, and no upgrades, but this is exactly why you do not typically simply upgrade everyone without giving them a choice or at least a moment to click and confirm the upgrade.