Photos: St. Petersburg Dam

Well before it was finished, the place already had a lot of texture

As weather channel was predicting 20′-30′ rise in water level during Hurricane Irine around NYC, I was thinking, would not it be nice to have a dam that would protect the city from just such a storm surge?

Just days ago I read about St. Petersburg, Russia finally completing its gigantic dam which is supposed to do just that. And since I am on a mini photo-kick right now, I figured I will post some of the pictures I took of the dam before it was a gleaming achievement of russian engineering.

Thanks to @bornmw for taking me there in the dead of winter.

 

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There is a metaphor in there somewhere…

tooth fairy by anne hazelwood

My Dear Daughter (DD) is very serious about collecting money. Right now it is for books, but that is not really important. In one of her musings she wrote, “I hope tooth fairy brings me $5, or may be $8, then I could buy the new books in the [her favorite books] series that are coming out soon.”

At first I was proud, “She is saving money for books!”, but a moment later I realized – that’s her plan – a tooth fairy will bring her the money.

My DD is still pretty small, but I am amazed at constantly seeing businesses and executives who are supposed to be running them having basically the same plan, hoping for a tooth fairy. It is not that they could not use the money in a good way, it is just that it is not a plan to works out after the first few years of your life, or your business.

There is no deeper point I expect to make. Nothing about how to get money from tooth fairy you need to have your teeth loosened and pulled, or that the money you get is not even close to covering the co-pay and deductible. There has to be a good metaphor in this somewhere, that’s all.

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The LeanLaunch Pad at Stanford – Class 7: Revenue Model « Steve Blank

 

Really really enjoying reading this series. This is the kind of class I think makes the best Universities worth the price.

 

The Stanford Lean LaunchPad class was an experiment in a new model of teaching startup entrepreneurship.

via The LeanLaunch Pad at Stanford – Class 7: Revenue Model « Steve Blank.

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Business Models emerging – klout

As I spent a lot of time recently talking and thinking about business models, I was interested to see what klout was doing. They, along with peerindex try to measure and map influence across the social media space. If they can do it well, and as social permeates everything at some level, they would have valuable insight indeed. Still, how would they make money, at some point?

Klout seems to think that by giving access to product and marketing companies to provide samples or early access to whoever they consider “influencers” in their field, they would occupy a niche that is currently driven by intuition of marketers about the influence of specific people and heuristics – such as professional stature of someone in the field.

 

Klout Perks

Klout Perks (beta)

 

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A review of Mia and the Migoo

A few weeks ago I went with my Dad to the children’s film festival. We saw ‘Mia and the Migoo’. It was pretty scary but it all ended well. Mia is the girl in the movie. She is searching for her father, or, as she calls him, ‘Papa’. The Migoo are silly creatures that are trying to help Mia find her father. There is also boy named Aldrin whose Dad is very mean. Aldrin’s Dad tries to kill the Migoo, not knowing that by the killing the tree that they guard he would destroy the whole planet.

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Looking for feedback for @startupweekend #swnyc

Our team is building a platform for helping people achieve their goals. We want to know if our approach – using social networks, accurate and convenient tracking of progress, combined with SHAME through TRANSPARENCY and REWARD of PERSISTENCE make sense.

Take this quick survey for iChallenge and let us know.

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The money has been sent! – PayPal

Slight post. I am not a UX expert, like kids @hyperakt [shameless plug for my friends], but I am sure that the way PayPal does things is not good. I can live with the busy design and small buttons, but do not they know that performance *is* usability?

I am sure it is hard to scale rapidly to 500 million people like facebook, or 5 billion visitors like Google, but PayPal has been stable forever. How hard can it be for an “internet-scale” company to actually scale to perform. It takes so long to login or to go through the three steps of sending money to someone that I constantly switch windows – and eventually time out because I forget I was in a middle of a transaction. Sure I am impatient, but that’s because Google taught me what proper response times are supposed to be – and it is not 15 or 30 seconds per click.

Clean up your act PayPal. You have had an incredible market all to yourself for a long time, and people are gunning for you now – and they will not make users spend a minute trying to send someone money.

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Online surveys – how not to do them

from http://www.toothpastefordinner.com/081707/

I get asked to answer a lot of online surveys, and usually ignore them. Once in a while a product I like will ask me to fill out a survey – and I will agree. Most of the time I regret that decision and abandon the process somewhere, because the marketers are just being rude:

  1. You are being rude to me – when you are asking too much personal information. I am eager to help improve your product or service, but not to the point of exposing my financial and personal history. If you would not feel comfortable asking your decidedly weird rich uncle for this information until you see his will – do not ask me.
  2. You are being rude to me when your questions suck. Questions are hard to understand and scales do not make sense. Please remember – I am not playing sudoku or solving the Times puzzle. I am not interested in thinking hard so *you* get something out of it. The amount of time and money you spend designing the questions shows. Lack of the time shows even more. It is rude to waste my time because you could not bother thinking of phrasing questions that make sense.
  3. You are being rude to me when you do not tell me where I am in the process. Today’s example, from American Express, did not have a progress bar. I did not know if I was almost done or not even close. Eventually, I just closed the window. It is rude to waste other people’s time.

I think the “weird rich uncle” is a good test subject. Do not send your customers anything you would not do to your rich uncle. Customers are fickle, and their good intentions do not last very long if you try to actively exploit them.

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Enterprise Architecture – what is it good for?

Enterprise Architecture Process

Image via Wikipedia

I was at a meeting with a potential customer once, where we discussed moving forward with a social portal project. Their process – despite having some great people (!!) – compels them to spend months and years discussing how things would be done, if there were to be done, assuming they should be done. Or something like that; what they were unable to do is actually move forward. For 18 months. At the same time, we can read about Groupon‘s enterprise architecture here.

We spoke with Ryan Miller and Chris Bland from Groupon about how the company has managed to scale its business so quickly and with such agility. Rather than relying on its own complex internal systems infrastructure, Groupon uses tools like Salesforce.com and Amazon EC2 and S3 to keep the site powered and deals flowing.

A company barely existed 18 months ago! And then I went back to this letter to Enterprise Architecture I saw yesterday:

Actually, we’re still burned from the last time you did that to us, when you told us that “multichannel integration” would give us all the competitive advantage that we needed. It didn’t give us anything very much, but we suppose you got some “cool” bits or architecture. Anyway, once bitten, twice shy.

But even more surprising than all this was the discovery that even if we agreed to everything you want, we will then have to face an Architectural Council who have the power to overturn everything and send us back to the drawing board. Considering the constitution of this “council” is anyone who has a view on anything, we’ve heard on the grapevine pretty much no decisions get made ever. Apparently you all argue for hours over definitions of things such as TOGAFs and whether your “strategic” statements are correct or not. Its all so very ivory tower. Herds of elephants must have been destroyed in the process.

There is a lot in the post that I do not like, but it is hard to argue with the feeling most enterprise architecture teams inspire in their business users and IT colleagues. This reflection prompted a thought,

what if that is the true meaning of Enterprise Architecture – something that lets the company scale as fast as possible with minimal costs. Period. Everything else is a red herring.

One organization had a series of meetings, and another went from start-up to a multi-billion dollar company with thousands of employees in hundreds of locations – all in a same interval it took Earth do 1.5 orbits around its star.

 

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On Lincoln NYTimes offer

Front page of The New York Times July 29, 1914...

Image via Wikipedia

The people who sign up for the Lincoln promotion aren’t handing over their credit-card numbers: they won’t automatically start getting billed when the promotion expires in 2012. And they’ll also learn that if you’re not a subscriber, you get shown offers for a free subscription.

via Lincoln offers free access to the NYT | Felix Salmon | Analysis & Opinion | Reuters.com.

Would not the lesson of Salon.com be of preeminent value here? They started out as a free service supported by advertising, moved behind a paywall similar to one NYT is trying to implement, had a nice twist on the pay-per-article approach and now seem to have switched to an NPR-like model of user donations and appreciation (plus display advertising). Does not seem to be working out too well for them, but of course NYT is a much bigger brand with a much bigger (longer? deeper?) reach.

The nice twist Salon.com had, as I recall, was that you could have an advertising-free membership, but you could also get a daily pass by watching a 30 second video ad. I really thought that was a great idea. Seemed very fair to me, at least. The Lincoln move for NYT seems very similar, and I hope it works for them. Personally, I believe it will mostly work for brand association and recall, especially if they keep telling me that the daily dose of NYT will be brought to me Lincoln.

I am not sure what it means, for me personally, to be among the 200,000 most heavy users of nytimes.com. Does not feel like an achievement, but if that gets me a “free pass”, I guess that’s good for something.

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